Cape Town - Social grant recipients using Sassa gold cards have been advised to collect their monies at retailers and ATMs due to system glitches affecting over-the-counter withdrawals at Post Office outlets.
Withdrawals can be made at any retail outlets nationwide that provide the cashback functionality including Shoprite, Checkers, Usave, Pick n Pay and Boxer.
Sassa grants recipients can also use the Sassa gold cards to make purchases at any place that accepts bank card transactions as the Sassa gold cards function similarly to any other bank cards.
Postbank said the system glitch within Post Office outlets also affects all Postbank customers wishing to make over-the-counter transactions that include deposits and withdrawals.
“We apologise to our Sassa social grants beneficiaries and Postbank customers for the inconvenience caused as we take every service interruptions seriously. Our IT teams have been tasked to resolve the technical challenges affecting the over-the-counter branch transactions as a matter of urgency,” Postbank Interim CEO Lucas Ndala said.
“All customers are advised to utilise retailers and ATMs as alternatives while we are working on retaining full services availability within Post Office branches.”
Postbank said it would issue a notification once the matter was resolved.
Cape Times