According to the list, Cape Town International Airport secured second place while OR Tambo International Airport ranked sixth.
AirHelp creates its rankings partially based on the claims it processes globally. It relies on external sources for tracking on-time performance, customer feedback and the quality of food and shopping options at 239 airports across the world.
“We are thrilled to have two of our airports ranked among the top 10 in the world, and we are especially proud that CTIA took the runner-up spot among very fierce competition from some of the world’s biggest and best airports,” says Mpumi Mpofu, CEO of Airports Company South Africa.
She also says that the recognition shows their hard work is paying off as they strive to ensure that their airports offer the best facilities in the world and that travellers can enjoy a seamless experience across their airport network.
Mark Maclean, Regional General Manager of Cape Town International Airport, says airport infrastructure is a key element to running an exceptional airport that distinguishes itself from others on the continent and the rest of the world.
He says they meticulously plan their airports processes and integrated innovative technology.
Jabulani Khambule, the Regional General Manager of OR Tambo International Airport says the backbone of the airport is made up of competent staff, state and law enforcement agencies, airlines, and ground-handling agencies.
For Khambule, OR Tambo International airport being ranked the sixth best airport in the world by AirHelp is a fantastic achievement.
The rankings were compiled from 17,550 airport ratings collected by surveying passengers from 64 countries about their most recently used airports, between 2023, May 1 and 2024, April 30.
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