The City of Johannesburg offers several practical interventions and programmes designed to help qualifying residents reduce their municipal expenses and regain control of their accounts.
Image: Supplied
It is officially the start of the new year, 2026. As with many South African traditions, the New Year’s resolutions season is upon us. While some early birds have already committed to their goals, many others are still finalising long lists of intentions aimed at making the year ahead better and more manageable.
Every year, millions of people resolve to improve their lives by focusing on healthier lifestyles, better eating habits, improved financial well-being, reduced debt, increased savings, personal development, and new learning opportunities. These resolutions are often well-intentioned—but sustaining them, especially financially, can be challenging.
What Joburgers should also consider adding to their list of New Year’s resolutions is a commitment to reducing their municipal bills and taking the stress out of “Januworry.” January is notoriously difficult for many households, as residents transition from festive spending back to regular financial obligations — among them electricity, water, refuse, sewer services, and property rates.
The good news is that residents do not have to face this challenge alone. The City of Johannesburg offers several practical interventions and programmes designed to help qualifying residents reduce their municipal expenses and regain control of their accounts.
This programme assists financially distressed residents and businesses in settling outstanding municipal accounts. Qualifying applicants benefit from a 100% interest write-off, as well as the waiver of final demand, disconnection, and certain miscellaneous charges—offering a genuine opportunity for a fresh financial start.
Rebates are available based on qualifying criteria and include pensioners’ rebates, exemptions for non-profit organisations (NPOs), inner-city development incentives, and indigent support. Some eligible pensioners may qualify for rebates of up to 100%.
Paying your municipal bill in full and on time helps prevent unnecessary additional costs. Residents are encouraged to consider setting up a debit order aligned with their account due date.
Residents experiencing financial difficulties are encouraged to approach the City to arrange a payment. Honouring agreed-upon payment terms allows continued access to essential services such as water and electricity while paying an amount that is affordable.
The ESP provides qualifying low-income households with subsidies on water and electricity, offering meaningful monthly relief.
Simple behavioural changes—such as checking for leaks, re-using grey water for gardens, and using water sparingly—can significantly lower monthly costs.
Switching off lights and appliances when not in use can reduce consumption. Indigent households are also encouraged to apply for free basic electricity.
The city’s self-service portal allows residents to access monthly statements, track usage, and monitor municipal services online at www.e-joburg.org.za.
This January, resolve to make every rand count. By taking advantage of available rebates and relief programmes, adjusting consumption habits, and actively managing municipal accounts, residents can ease financial pressure and start the year with greater peace of mind—free from “Januworry.”
Written by Nkosana Lekotjolo, Media Specialist at Group Finance Department, City of Joburg.