As South Africans gear up for the festive season, the country’s roads are expected to become significantly busier, bringing with them increased risks, longer travel distances, more accidents, breakdowns, and a surge in insurance claims.
The South African Motor Body Repairers’ Association (SAMBRA), an association of the Retail Motor Industry Organisation (RMI), is warning motorists about another growing threat: fraudulent tow truck scams that peak during the holiday rush.
Juan Hanekom, national director of SAMBRA, says these scams become even more common when traffic volumes rise.
“While many towing operators are legitimate and provide a valuable service, there are unfortunately those who exploit motorists at their most vulnerable,” says Hanekom.
“Scammers are becoming increasingly sophisticated, and during the festive season people are often distracted, stressed, or travelling far from home, which makes them even easier targets.”
To stay safe this December and January, SAMBRA urges motorists to follow these key steps:
• Know your insurer’s approved tow service: Save the contact details on your phone and keep a copy in your vehicle. Always call your insurer or broker yourself - never rely on a third party.
• Verify before you act: If someone phones claiming to represent your insurer, hang up and call the insurer’s official number.
• Check identification: Make sure any tow truck operator who approaches you is accredited and properly registered.
• Read before you sign: Whether it’s a digital or paper document, understand what you’re authorising. A quick signature can legally bind you to costly storage and towing fees.
• Call for backup: Contact a trusted friend, family member, or roadside assistance provider before agreeing to any tow.
Hanekom says SAMBRA remains committed to protecting motorists and maintaining ethical standards within the motor body repair industry.
“Knowledge is your best defence. By staying alert and following the correct procedures, motorists can avoid unnecessary costs, conflict, and financial loss, especially during this busy time of year,” he concludes.
Saturday Star